Episode 94

Rebuilding the Social Media Playbook

Monarch Social Media w/ Holly Medwid

In a digital world driven by flashy trends and fleeting attention spans, what does it take to build a social media agency rooted in authenticity, community, and balance? In this episode of An Agency Story, host Russel Dubree sits down with Holly Medwid, founder of Monarch Social Media, to explore how she built a thriving agency focused on organic growth and ethical work culture while rewriting the script on what a career in social media can look like.

Rebuilding the Social Media Playbook

Episode Summary

From aspiring novelist to social media trailblazer, Holly’s story is a compelling mix of creativity, resilience, and purpose. In this episode, she shares how pandemic-era challenges sparked the creation of Monarch, why she’s passionate about organic engagement over paid ads, and how her family’s entrepreneurial roots shaped her unique leadership style.

Conversation Highlights:

  • Intentional agency building can prevent burnout in high-demand digital roles.
  • Organic social strategies rooted in community and conversation offer long-term brand value.
  • A supportive ecosystem, from family to internal teams, can be the foundation for sustainable growth.

Agency Info

Burnout isn’t a badge of honor, it’s a sign the system is broken.

Holly Medwid

Key Takeaways

Entrepreneurship Fueled by Need, Not Just Ambition

Holly didn’t set out to build an agency—but when business owners began asking for help during the pandemic, she realized the demand was undeniable.

“I gave away over $30,000 in advice for free before I realized—this is a business.”

Her organic entry into entrepreneurship reminds us that sometimes the best opportunities aren’t meticulously planned—they’re recognized and courageously seized.

Organic > Paid: Prioritizing Real Community

Monarch’s philosophy is clear: focus first on meaningful, unpaid engagement that builds a genuine brand presence. Paid ads come second. The hard part is building community, not buying impressions. By emphasizing relationship-driven content and strategy, Monarch helps clients build long-lasting relevance instead of short-lived reach.

Preventing Burnout Through Specialized Roles

Recognizing how mentally taxing social media can be, Holly structured her agency around preventing burnout by segmenting responsibilities. Strategy, creative, and community management are divided into separate teams. Staff enjoy true work-life balance with boundaries around evenings and weekends. Clients are educated on what realistic, sustainable support looks like.

A Vision for the Future: Training the Next Wave

Noticing a significant gap in education around “the social part” of social media, Holly is developing a training course to help onboard and nurture new talent in the field. She sees a future where Monarch becomes a training ground for high-integrity social media professionals, while also delivering results for clients in industries finally catching up to the power of digital presence.

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