Episode Summary
Blake Denman, founder of RicketyRoo, shares his journey from a devastating brain injury to building a people-first agency culture rooted in trust and self-understanding. The conversation dives deep into the psychology of leadership, how trauma influences behavior under stress, and why empathy can become a competitive advantage.
Episode Highlights:
- The bike crash that ended one career path and began another
- How trauma and anxiety shaped Blake’s calm under pressure
- Why every team member at RicketyRoo writes a personal “User Guide”
- Building culture remotely with trust and autonomy, not surveillance
Agency Info
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Company: RicketyRoo
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Guest: Blake Denman
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Year Started: 2009
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Employees: 11-25
It takes a certain type of person to be able to handle the chaos that happens within an agency.
Blake Denman
Key Takeaways
Chaos Reveals Character
For Blake, chaos isn’t a threat, it’s familiar territory. His accident forced him to adapt quickly and rebuild from the ground up, a mindset that now defines his leadership. The ability to stay grounded under pressure, he says, often comes from facing difficulty before you ever step into business ownership.
Systems Can Heal Culture
Blake’s team operates entirely remote, but they’re more connected than most in-person companies. His secret? Each team member creates a “User Guide”… a living document that explains how they communicate, what motivates them, and what others should know when working with them.
Trauma Changes How You Lead
Blake doesn’t glamorize adversity, but he recognizes its influence. The brain injury changed his personality and perspective, leading him to seek healthier ways to manage anxiety and decision-making. His openness about therapy, emotional triggers, and personal growth reframes leadership as something deeply human, not just strategic.
Trust Is the New Productivity
At RicketyRoo, flexibility isn’t a perk; it’s policy. Employees design their own schedules and choose when to take time off. As Blake puts it, he hires adults, not children. That trust has become a foundation for performance, creativity, and retention.
Show Notes
Books Mentioned:
The Body Keeps the Score by Bessel van der Kolk – exploring the link between trauma and behavior
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